FAQs

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Where is my order?

After you place an order, we send it directly to the takeaway / restaurant to start preparing your food.

If the waiting time exceeded your expected estimated delivery time please contact the takeaway / restaurant directly.

How do I place an order?

It is really easy, as simple as 1, 2, 3:

1. Tell us where you are, enter your location
2. Choose a takeaway / restaurant
3. Checkout: enter your delivery address & payment method

Now sit back relax, and we will get your food delivered to your doorstep.

I need to cancel or change my order! How can I do this?

Please phone the takeaway / restaurant directly as soon as possible, so they can cancel it before they start preparing your food.

With regards to any refund of a payment you have made online, please contact takeaway / restaurant directly.

Do I have to register before place an order?

Creating an account is not mandatory. You can order without having to sign up. We make sure that ordering food online at Order 2 Eat is quick and fuss-free. After placing your order.

How long does it take for my order to get delivered?

Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.

You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by Email and SMS.

How can I pay for my order?

All our takeaway/restaurants accept PayPal payment, Card Payment & cash on delivery. In addition, there are various online payment methods available e.g PayPal. We accept.  Order 2 EAT accepts PayPal payment,  PayPal Food Delivery Online, PayPal Food Delivery UK, you can order food with PayPal UK, Our takeaways accepts order via PayPal.  PayPal is the most convenient payment method to pay for your online food order. You can pay for your food using PayPal with ORDER 2 EAT.

Can I pay Order 2 Eat with PayPal?

Order 2 Eat  accepts PayPal payment, Card Payment & cash on delivery. In addition, there are various online payment methods available e.g PayPal. We accept.  Order 2 EAT accepts PayPal payment,  PayPal Food Delivery Online, PayPal Food Delivery UK, you can order food with PayPal UK, Our takeaways accepts order via PayPal.  PayPal is the most convenient payment method to pay for your online food order. You can pay for your food using PayPal with ORDER 2 EAT.

Why is ordering online better than ordering by phone?

Online ordering at Order 2 Eat provides several advantages over telephone ordering.

1. Discover: We offer a huge choice of restaurants, and we have their menus online. Every day you can discover new restaurants and new tastes.
2. Take your time: You have as much time as you need to decide what to eat today, instead of listening to someone read out the entire menu to you and making a decision on the spot.
3. Convenient payment: Pay by cash on delivery. You can easily and safely pay online using Paypal or your credit or debit card.

Contact Our Customer Support

Live chat |Customer Care

Any problem or question? Contact our customer care, we are open 24/7.

Who is Order 2 Eat ?

Order 2 Eat is emerging as a forward thinking digital hub for the restaurant and takeaway business in the UK. This is a fast growing company which started operating since September 2015. Our priority is to help you grow and sustain your takeaway business on the digital platform at a more affordable price. Customer service is at the heart of our business which is why we provide 24/7 customer service support.

Intellectual Property

“Order 2 EAT” is trade mark registered brand. You may not use our trademark without prior written permission of the Order 2 EAT Ltd. The general contents of Order 2 EAT and the way that they are presented are protected by copyright and may not be reproduced, in whole or part, in any form or used in any other way except in accordance with these terms and conditions. You may not reproduce any of the contents from Order 2 EAT website.

Complaints

We are dedicated to provide you with a highest quality service & customer experience. However in the unlikely event that you should have a complaint with regard to Order 2 EAT please send an email to hello@order2eat.co.uk. We will do our endeavours to investigate your complaint.

You are a restaurant owner?

Have you thought about having your website for your restaurant? By having your own takeaway / restaurant website you’ll be getting more customers in your local area.  We will also add your business details on our online food ordering platform, enabling customers to find your business within a click and check your menus to place an order.